0
Forgot your password? Click here to have it emailed to you.
 
Managed IT Support Plans
IT Department Management
Social Networking/Content Management
Web Design/Hosting
New System/Branch Installs
Hosted Helpdesk Ticketing
Server Virtualization
Escalated/First Line Helpdesk
IT Assessment
VoIP Phone Systems Installation and Support
Hourly Technical Support

Managed IT Support Plans

All managed IT support plans provide technical support and proactive management of the IT environment. With all support plans, your business receives support from the Duke support engineers via phone, email, and the online service portal. Performance of the network is consistently monitored using IT management tools.

Smart Support Plan

This is our most popular support plan. Your business gets five hours of technical support and proactive network maintenance per month. Unlimited Smart Support packages per month are available.

$425 per month per package

Platinum Support Plan

An all inclusive IT support plan customized to your business needs. One price per month includes all IT support and management.

Prices customized to your needs

IT Department Management

This solution provides a great option for companies that are ready for in-house IT, but not for a full time IT manager.  Proper IT management is critical for customer service and financial efficiency, which is why we offer our extensive experience and tools to your IT department.  It’s like having an IT manager when you need it, and avoiding the cost when you don’t.  Management services are often paired with our ticketing systems and escalated helpdesk offerings for a seamless solution.

Prices customized to your needs

Social Networking/Content Management

In an age where the internet is challenging phone books and newspapers it is essential for businesses to keep their presence on the web up to date and relevant.  Anyone that has managed an online profile knows how time consuming it can be to keep everything up to date.  Duke staff can help keep your internet marketing on track by handling the technical hassle of updating your website, Twitter, Facebook, blog, and any other web resources you use.  Just provide us with the updates you want and we will ensure they get posted; we can even help write the articles.

Prices can be flat-rate or hourly

Web Design/Hosting

Proper web design can set your business apart from the crowd.  Duke staff will consult with you to find exactly what you are looking for in your site, while providing input on best practices to ensure a consistent look and feel for all customers.  Many clients combine design services with our content management service to completely outsource the hassle of managing presence on the internet.

Prices customized to your needs

New System/Branch Installs

By contracting a new project or install to us you can help relieve the strain experienced by your existing IT staff.  We have successfully worked with many clients to implement their vision and offer them a turn-key IT solution in the newest additions to their business.

Prices can be flat-rate or hourly

Hosted Helpdesk Ticketing

Your IT department and management are provided with the same tools we use to manage all aspects of IT infrastructure without the high up-front costs. Full management of a helpdesk staff as well as service tracking are seamless with this tool.

$500 setup, $120 / month / license

Server Virtualization

Virtualization is an emerging technology that allows consolidating multiple servers onto a single hardware platform. This reduces power and cooling costs, provides system failover, and reduces data center complexity. We are experts on implementing virtualization solutions from VMWare, Microsoft and Citrix.

Prices customized to your needs

Escalated/First Line Helpdesk

Helpdesk support can be time consuming and problematic to staff.  Difficult questions can be challenging for entry-level staff, and simple questions do not require the attention of senior IT personnel.  We can fill the gap by resolving basic support requests, or offering our expertise on issues not commonly seen by your staff.  This helps you hire the correct level of support personnel and improves overall support for your users.

Prices customized to your needs

IT Assessment

The goal of the Duke IT Assessment is to gain an understanding of your IT systems and provide a plan to accomplish IT goals. A Duke technical account manager will work with your business to help develop IT goals, assess the environment, and formulate a written plan to achieve your IT goals.

$350 for businesses under 50 users

VoIP Phone Systems Installation and Support

Our staff will help your business select, install, integrate, and maintain a voice over IP (VoIP) phone system.

Prices vary

Hourly Technical Support

For the occasional support needs, hourly services are available via remote tools or on-site visit. On-site support is billed with a two hour minimum.

$150 per hour

Follow Us on Facebook Follow Us on Twitter Subscribe via RSS
There are (4) ways to get the
support you need from DUKE
 
Log-in above to access the
Client Portal
 
Click here to fill out web form
 
  • Sun Valley area 208.725.0440
  • San Diego area 619.663.8637
  • Boise area 208.899.4732
  • Toll-free 888.325.DUKE
 
Before making a remote support request, please contact our office to create a service ticket.
Click here for our remote
support console